Find the friction.
Map the repetitive work, the tools involved, and what a good result actually looks like.
THE OUTPUT / A CLEAR SCOPEAI AGENTS. REAL-WORLD IMPACT.
Less busywork.
More possibility.
Your next team member isn’t a person.
It’s an AI agent, built around your business.
We connect your tools, automate the repetitive stuff, and give your people more room to do what they do best.
✓ Your workflows✓ Your tools✓ You’re in control
THE LUMEDIA WORKFLOWINTERACTIVE DEMO
THE TRIGGERA new enquiry lands“Can you help with our project?”
YOUR CUSTOM AI AGENTA little less on your plate.Understands. Connects. Gets it ready.
Reply draftedWith the right context
You approveBefore anything is sent
Illustrative only. No AI calls, connected accounts, or emails sent.
BUILT FOR THE WAY YOU WORKA little more human. A lot less manual.
Your stack.
Connected.
Microsoft 365Google Workspace# slackN NotionOpenAIClaude
Example platforms, not partnership claims. Integrations are confirmed during scoping.
01 / WHAT WE BUILD
Not another tool.
A better way
to get it done.
AI is useful when it solves something specific. We start with the tasks slowing you down, then build around them.
Find your first workflow Start small.
Make it genuinely useful.
Then build from there.
Make it genuinely useful.
Then build from there.
01Enquiries & follow-ups
Turn an overflowing inbox into a clear next step. Classify enquiries, prepare relevant replies, and keep follow-ups from slipping through the cracks.
Incoming enquiry→Qualified lead→Ready to review
02Customer support
Give your team a head start on every request. Find the right information, draft an answer from approved knowledge, and hand tricky cases to a person.
Support request→Relevant knowledge→Draft response
03Operations & admin
Less copying and pasting between systems. Extract information from documents, prepare updates, and move approved data into the tools your team already uses.
New document→Validated data→System update
04Knowledge & reporting
Make scattered information easier to use. Search approved business documents, summarise activity, and prepare reports with links back to the source.
Your sources→Useful context→Clear answers
AUTOMATION, WITH BOUNDARIES
More capable.
Not a loose cannon.
Useful agents need clear instructions, sensible permissions, and a way to know when to stop. That’s part of the build, not an afterthought.
How we build it rightA person in the loopApproval steps before sensitive actions, with a clear hand-off when judgement is needed.
Access to what it needs. Nothing more.Scoped permissions, agreed data sources, and deployment choices that suit your requirements.
Visibility, not a black boxTask history, testing, and practical documentation so your team can understand what’s happening.
02 / FROM IDEA TO EVERYDAY
Small steps.
Meaningful change.
No AI for AI’s sake. A focused build, a clear scope, and a useful place to start.
Build around you.
Connect the right tools and models. Set permissions, approval points, and fallback behaviour.
THE OUTPUT / A WORKING PILOTTest the real world.
Try everyday tasks and awkward edge cases. Refine the workflow with your team before launch.
THE OUTPUT / A TESTED WORKFLOWMake it part of work.
Roll out carefully, hand over the documentation, and agree how it will be monitored and maintained.
THE OUTPUT / A PRACTICAL HANDOVERBUILT AROUND YOUR BUSINESS
Your tools. Your workflow.
Your next chapter.
No need to replace everything that already works. We build the useful connections between it.
03 / GOOD QUESTIONS
A little clarity
before the AI.
Less jargon. More understanding.
What actually is an AI agent?
An AI agent combines a model with instructions and access to selected tools. Rather than just answering a question, it can work through a defined task, such as checking an enquiry, finding relevant information, and preparing a reply for approval.
Where should we start?
Choose a repetitive, well-understood task that takes up time every week. A good first workflow has clear inputs, a result you can check, and a person who knows what success looks like. We can help you narrow it down.
Can it work with our existing systems?
Often, yes. We assess the APIs, permissions, and integration options your tools provide before agreeing the scope. Some systems need additional licences or custom integration work, so compatibility is confirmed rather than assumed.
What happens to our business data?
We agree which data an agent can access, where it is processed, and how it is retained during scoping. Cloud and self-hosted options have different trade-offs. We do not assume every model or deployment is suitable for sensitive information.
How much does a project cost?
It depends on the workflow, systems, and level of support. The build, hosting, third-party services, model usage, and any ongoing maintenance should be clearly scoped before work begins. You get a clear, fixed quote before any work starts.
Will the agent act without checking with us?
Only within the permissions and rules agreed for the workflow. Sensitive actions can require approval, and unclear cases should be passed to a person. The goal is useful automation with appropriate oversight, not an unsupervised replacement for your team.
LET’S MAKE WORK, WORK BETTER.
What would you
take off your plate?
Start with the thing your team keeps saying,
“There has to be a better way to do this.”
One workflow is a good beginning.
You don’t need all the answers yet.
Your starting point
Tell me a bit about it and I’ll reply by email. Prefer your own inbox? Email kaine@lumedia.tv.